@Dash pull the payment history for Desert Ridge Villas 7C before I call them.
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Pull a resident's full payment history
Before a difficult conversation, one question returns a resident's payment record in plain terms: what is owed now, how they have paid over two years, when the pattern changed, and what that suggests about the right next step.
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Currently $1,290 behind, one month plus a late fee. That is the first arrears in 26 months.
- Months 1 to 24 · paid in full, on or before the 3rd, every month
- July · paid on the 19th, in two parts
- August · nothing received, $1,240 rent plus a $50 late fee
- Contact · the resident replied to the July reminder saying hours had been cut, and asked about a payment plan. Nobody answered that email
The pattern change is July, and the reason is in the resident's own words in the inbox. The unanswered question is ours, not theirs.
We never replied?
No reply went out. The message arrived on a Saturday, was marked read on the Monday, and nothing followed it.
Draft a payment plan option before I call. Two months, no fee waiver promised.
Drafted: the August balance split across two months alongside normal rent, first instalment on the 15th, no promise on the late fee because that is the owner's call and I will not commit to it for you.
It is in your direct messages, unsent. If the call goes another way, tell me and I will redraft rather than send this one.
Teams @Dash pull the payment history for Desert Ridge Villas 7C before I call them.
Currently $1,290 behind, one month plus a late fee. That is the first arrears in 26 months.
- Months 1 to 24 · paid in full, on or before the 3rd, every month
- July · paid on the 19th, in two parts
- August · nothing received, $1,240 rent plus a $50 late fee
- Contact · the resident replied to the July reminder saying hours had been cut, and asked about a payment plan. Nobody answered that email
The pattern change is July, and the reason is in the resident's own words in the inbox. The unanswered question is ours, not theirs.
We never replied?
No reply went out. The message arrived on a Saturday, was marked read on the Monday, and nothing followed it.
Draft a payment plan option before I call. Two months, no fee waiver promised.
Drafted: the August balance split across two months alongside normal rent, first instalment on the 15th, no promise on the late fee because that is the owner's call and I will not commit to it for you.
It is in your direct messages, unsent. If the call goes another way, tell me and I will redraft rather than send this one.